Shipping policy
1. Shipping Methods and Times
SAMEX General Online Store offers several shipping methods for your convenience. The shipping options and estimated delivery times may vary depending on your location and the items in your order. We aim to process and ship your orders as quickly as possible. Please note that the following shipping times are approximate and may be subject to change:
- Standard Shipping: Typically, orders shipped with our standard shipping option will arrive within 9 to 16 business days, depending on your location.
- Express Shipping: If you choose our express shipping option, your order should arrive within 16 business days, contingent on your location and product availability.
- International Shipping: For orders outside [USA, Kanada], international shipping times may vary depending on your country's customs and local postal service. Please allow 9 to 20 business days for international delivery.
2. Order Processing
We strive to process and ship orders promptly. In-stock items are generally processed and shipped within 2 business days. However, during busy seasons or when you place an order with multiple items, processing times may extend to 4 business days.
3. Shipping Costs
The cost of shipping is calculated based on the total weight of your order and the shipping method you select. You can view the shipping costs during the checkout process before finalizing your purchase.
4. Tracking Your Order
After your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. You can also check your order's status by logging into your account on our website.
5. Undeliverable or Incomplete Addresses
Please ensure that the shipping address you provide during checkout is accurate and complete. If your order is returned to us due to an incorrect or incomplete address, we may charge an additional shipping fee to reship your order.
6. Lost or Stolen Packages
SAMEX General Online Store is not responsible for lost or stolen packages once they have been marked as "Delivered" by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly or our customer support for assistance.
7. Shipping Restrictions
We currently ship to [USA, UK, Kanada] and selected international destinations. Please be aware that there may be restrictions on shipping certain products to specific international locations due to customs regulations and product-specific limitations.
8. International Shipping and Customs
For international orders, customers are responsible for any customs fees, duties, or taxes incurred during the import process. SAMEX General Online Store cannot predict or control these charges and is not responsible for paying them on your behalf.
9. Shipping Policy Updates
We may update our shipping policy from time to time. Any changes to our shipping policy will be posted on our website.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at [shop9malik9@gmail.com]. Thank you for shopping with SAMEX General Online Store.
